It can be difficult to bring new employees into the fold in the current climate. With many new staff members starting work remotely, and perhaps having their role stay that way for the foreseeable future, onboarding the new workforce is not an easy task. There are, however, applications and services that can help acclimatize the new colleagues, help train them, and show them areas where they can improve, that are easy to implement, and at a very reasonable cost. In these trying times, it is well worth considering how some of them may aid your team and improve productivity, making life easier for everyone involved.
Learning Management Systems
Depending on what job role you are filling, there will be learning management systems built specifically to train people in that field. All the employee needs is a computer with an internet connection and you are good to go. Many of these programs come with customizable sections in which you can make workable scenarios that mimic similar real-life situations that your company is privy to. Being able to show new employees exactly the type of issues and workflow that they will be dealing with is invaluable when getting a novice worker up to speed as quickly as possible.
Building your own training course in this manner can minimize issues arising when the new employee is first let loose in the public sphere and can help breed confidence in those who may feel nervous about starting work for a company when they don’t have a supervisor standing over their shoulder and guiding them at the initial outset.
The chances are, you are using a collaboration tool already, when it comes to work affairs. Whether it is Slack, Microsoft Teams, Trello, Asana or a different platform, many of us have working lives that revolve around the use of such applications. While these are great platforms in which to manage workflows, they are also wonderful tools for new workers who join a company and can act as a sort of meeting spot where employees can use certain pre-designated channels specifically for help, should they need it. Supervisors can keep an eye on these channels, respond to queries, engage in video calls, share help files, and much more.
While this can be looked at as like having any open channel of communication with a supervisor, it differs in the fact that it creates an easily searchable, easily sharable space where information can be found quickly, and queries can be brought up by one person that may help another. It can quite literally become the digital sounding board for workplace problems, which is something that new members of a team can find hugely beneficial.
Call recording software
For outward-facing businesses that deal with the public, call recording is not only useful for training and monitoring, but they can also be required for legal reasons. Regardless of this, they can also become wonderful tools for a supervisor to see where an employee may be going wrong in their daily interactions with clients and help build a catalogue of situations and examples that whole teams can take something useful from.
A call recording software review is the best place to start when looking for this type of application, as it very much depends on your own tech structure as to which ones will work best for you. Whether your calls are routed through a VOIP solution, or through standard networks, solutions exist that are perfect for your use case. From on-demand to automatic recording, to those that store the recordings in the cloud vs those that send the data to a personal server, the chances are your needs will be met by one of these companies, and when they are, you are left in a stronger position, being able to show new workers the ‘do’s’ and ‘don’ts’ of your company’s strategy.
Training new staff members is never the easiest job in the world, but with so many applications and services now available at your beck and call, remote supervision and tutoring have never been less traumatic.